tahla privacy policy
Introduction and Overview
This Privacy Policy details the information practices of Tahla website.Tahla, we, our, or us) regarding the collection, use, and protection of your personal information. We collect and utilize your information in various ways, and this policy explains why we do so, and how you can exercise your rights and choices concerning this information. Our Privacy Policy covers the collection of your information through various channels, including our physical stores, website, and any other means through which you interact with us. These channels encompass postal mail, email, phone, live or automated chat, SMS/MMS text messages, social media platforms, and your use of any online services provided by Tahla website, as well as any features, content, and services we offer across these channels (collectively referred to as the Services).In the context of this Privacy Policy, Personal Information refers to data that can identify you, is related to you, or is reasonably linked, directly or indirectly, to you. By using our Services or engaging with us offline, you are indicating your agreement with our Terms and Conditions, as well as our data collection, use, disclosure practices, and other activities outlined in this Privacy Policy. If you do not consent to these terms, please discontinue your use of the Services.Tahla strongly encourages you to periodically review this Privacy Policy to stay informed about our privacy practices. If you have any questions or concerns about our Privacy Policy, please refer to the Contact Us section below for how to reach Tahla’s
information we collectinformation you provide
At Tahla sites, we gather Personal Information that you directly provide to us through our Services. This information is collected when you perform various actions, such as registering for an account, updating your profile, accessing our content, making a purchase, engaging in promotions like sweepstakes, contests, and surveys, contacting customer support, enrolling in our text messaging program, or applying for a job. We may utilize third-party Service Providers to assist in gathering this information.Here's a list of the categories of Personal Information we may collect or have collected over the past 12 months:
- Contact Data: This category includes your first and last name, email address, postal address, phone number (and mobile carrier if you sign up for our text messaging program), and similar contact information.
- Credentials: We collect information related to passwords and authentication for accessing your account.
- Demographic Data: Demographic information such as your age, birth month and/or day, gender, and country.
- Payment Data: If you make a purchase, we collect the data necessary for payment processing. This includes your payment instrument number (e.g., credit card number or financing account information), as well as the security code and expiration date associated with your payment instrument.
- Profile Data: Your interests, favorites, wish lists, ring size preferences, and other profile-related information.
- Contacts: We collect data about your contacts to fulfill your requests. For instance, when you send a product to a friend or refer a friend via our Services, we ask for names and email addresses for both you and your friend. This ensures that your friend knows you've requested Tahla to send them an email. The information obtained from you and your friend will only be used in accordance with this Privacy Policy. By using this feature, you acknowledge and agree that you have your contacts' consent for us to use their contact information to fulfill your request.
- Content: Content: We collect the content of messages you send to us, such as feedback, product reviews, messages transmitted via our text messaging program, messages sent through live or automated chat, inquiries and information shared with customer support, and comments and content you may post on social media channels. For example, if you contact a customer service representative or jewelry consultant and provide information to them, we use this information to respond to your request and offer additional helpful information. We may also collect content like photos, videos, or other materials that you submit to us.
- Employment Data: If you submit a job application, we collect data required to assess your suitability for a job opening. This may include your employment history, resume, transcripts, responses to application questions, writing samples, and references.
- Government Identification Data: In certain circumstances, we may collect other information for fraud prevention, such as an image of your ID card or other government-issued identification. We might also collect government-issued identification numbers, like your social security number, for tax reporting purposes if you win a prize through a Promotion.
- Service Use Data: This category comprises data regarding the features you use, the pages you visit, emails and advertisements you view, products you purchase, the time of day you engage with our Services, the pages you entered from and exited to, and other interactions with our Services.
- Device Connectivity and Configuration Data: We collect data about your device or browser type, your device's operating software, your internet service provider, device language and regional settings, and similar information related to how you connect to our Services.
- IP Address and Device Identifiers: Tahla collects your IP address, location data, and other device identifiers, such as mobile advertising identifiers, concerning the devices you employ to interact with our Services. We gather this data for various purposes, including diagnosing issues, enhancing the operation of our Services and servers, analyzing trends and traffic patterns, acquiring demographic information, tracking the date, time, and duration of each session on our website, preventing fraud, and customizing our Services and advertisements.
- Log Files: Our servers record logs that contain the information mentioned earlier to aid in understanding website usage and trends.
- Cookies: These are small pieces of information stored on your device's hard drive by your browser. We use cookies on specific pages of our Services for purposes like analyzing web page flow, evaluating promotional effectiveness, providing a more personalized shopping experience, tracking affiliate and partner referrals, and enabling social media sharing. Cookies fall into different categories:
- Necessary Cookies: These are essential for you to use our Services and access password-protected areas.
- Performance Cookies: These collect information on how you use our Services to measure and improve performance.
- Functional Cookies: These enhance functionality and personalization, remembering your choices and providing relevant content.
- Targeting and Advertising Cookies: These help deliver tailored ads and measure advertising campaign effectiveness. They may also be used for personalizing your text message experience if you subscribe to our text messaging program.
- Web Beacons: These are small, invisible images placed on web pages. They load when the web page loads, and when accessed, may enable the placement or reading of cookies by us or third parties on your browser. They are used to analyze activity and serve various purposes, including analyzing conversions, delivering advertising both on and off our Services, and providing additional functionality, like connecting our Services to your social media account.
- Device Fingerprinting: Device fingerprinting involves analyzing information elements from your device's browser to create a unique fingerprint of your device and apps.
- Location-Identifying Technologies: Location-aware technologies may collect precise location data when you enable location-based services on your device, allowing verification of your device's location and the delivery of relevant content and advertising based on that location.
- Marketing Companies: We may receive demographic data from marketing firms to enhance the data we collect.
- Social Networks: When you mention our Services or grant Tahla’s permission to access your data on one or more social networks.
- Financing Providers: Information may be collected from financing providers with whom we collaborate to offer financing for purchases and from financial services providers responsible for processing payments.
- Partnerships: We obtain data from partners with whom we provide co-branded services, sell or distribute our products, or engage in joint marketing activities
- Advertising and Marketing Partners: Information is gathered from partners involved in advertising and marketing.
- Publicly-Available Sources: We may access data from publicly-available sources such as open government databases or other data that is part of the public domain.
- Managing Services: This involves handling your registration, account, and transactions.
- Service Requests: Fulfilling services you request, like processing and delivering orders, providing visualizations through our Virtual Try On feature, responding to inquiries, and offering customer support.
- Appointment Reminders: Sending reminders and helping confirm or schedule interactions with us.
- Notifications and Updates: Providing technical notices, updates, security alerts, information about policy changes, and support and administrative messages.
- Monitoring and Analysis: Observing and analyzing trends, usage, and activities related to our Services.
- Promotions: Conducting promotions, surveys, and demographic and behavioral research on our users.
- Marketing and Advertising: Enhancing marketing and promotional efforts, Service content, product offerings, and delivering direct marketing communications, such as advertisements and information about products, offers, events, and services.
- Prizes and Eligibility: Verifying your eligibility and awarding prizes for promotions you participate in.
- Security and Compliance: Preventing and taking action against illegal activities, protecting rights, safety, and property, enforcing Service terms, and complying with laws, regulations, legal processes, and governmental requests.
- Recruitment: Reviewing applications for employment or collaboration, and responding to opportunity inquiries.
- Other Disclosed Purposes: Fulfilling any other business or commercial purposes disclosed to you with your consent or at your request.
- Service Providers: Information may be shared with Service Providers, who assist in various tasks on our behalf. They receive information only for the specific functions they perform, and they are not allowed to use it for any other purpose. Aggregate or de-identified data may also be shared with Service Providers for other purposes.
- Affiliates: Information may be shared with related entities, such as parent and sister companies, for various business purposes, including customer support, marketing, and technical operations.
- Business Partners: Information may be shared with business partners for activities such as offering co-branded services, product sales, or joint marketing initiatives.
- Special Events: Participation in special events like Promotions may entail sharing information with organizations involved in those events. These parties typically use your information for event management, and in some cases, for sending promotional materials regarding their products and services.
- Feedback, Testimonials, and User-Provided Content: If you provide feedback, testimonials, or user content, it may be posted and shared on the Services, with partners, or in marketing materials. We may edit this content and, through the Virtual Try On feature, enable you to share it with third parties.
- Facilitating Requests: Information may be shared with third parties to facilitate your requests, such as sharing your activities on the Services with a social network.
- Vendors and Other Third Parties: Sharing information with vendors and third parties is necessary for various business purposes, including shipping, order fulfillment, payment processing, fraud protection, and risk reduction.
- Business Transfer: In the event of an investment in Tahla company, a merger, asset sale, acquisition, insolvency, bankruptcy, or receivership, your information may be transferred as part of the business assets.
- Security, Compliance, and Fraud Protection: Your information may be disclosed to comply with the law, legal processes, governmental requests, investigate and prevent illegal activities, and protect rights, property, and safety.
- Consent: Information may be shared for any other disclosed business or commercial purposes with your consent.
- We may also share aggregated or de-identified information for various purposes, except where prohibited by law. For details on your rights and choices regarding the sharing of your information, please refer to the section titled Your Rights and Choices below.
other partiesother party websites and services
Our Services may provide links to websites, locations, platforms, and services operated and owned by other parties which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these websites and services. There may be Online Technologies on unaffiliated websites and services used to independently collect information about you and may solicit information from you. The information collected and stored by other parties, whether through our Services or their services or Social Features (defined below), remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices,. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.social featuresWe may allow you to connect our Services to another website or offer our Services through another party’s service (“Social Features”). If you use a Social Feature, both we and the applicable owner or operator of the Social Features may have access to and use information associated with your use of the Social Features, and you should carefully review their privacy policy and terms of use. Some examples of Social Features include the following:Liking and Sharing: We may embed a pixel or use other technology on our Services that allows you to “like” or “share” content on your Tahla account through another website or service, including social networks such as Facebook and Twitter. If you choose to interact with social networks through our Services, we may collect any information you have authorized the social network to share with us (such as your user ID, billing information, public profile information, e-mail address, birthday, friends list, and other account and profile data). Likewise, if you choose to interact with other websites or services through our Services or visit our Services while logged into another party’s service, that other party may receive information about your activities on our Services and be able to associate that information with information the other party already has about you. Brand Pages: We may offer our content on social networks such as Instagram and pinterest. Any information you provide to us when you engage with our content (such as through our brand page) is treated in accordance with this Privacy Policy. Also, if you publicly reference our Services on another website or service including social networks (e.g., by using a hashtag associated with Tahla in a post), we may use your reference on or in connection with our Services.
Analytics and Interest-Based AdvertisingOur Services contain Online Technologies owned and operated by vendors and other third parties. For example, we use Online Technologies from analytics providers, such as Google Analytics, to help us analyze your use of the Services, compile statistical reports on the Services’ activity, and provide us with other services relating to Services activity and internet usage. We also work with ad serving services, advertisers, and other third parties to serve advertisements on the Services and/or on other websites and services. These third parties may use Online Technologies on our Services (including in e-mails and advertisements) and on other websites and services to track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you on our Services and other parties’ services or devices after you have left the Services (“Interest-based Advertising”).We may serve ads on other websites and services, which are targeted to reach people (or similar people) who have visited our Services or that are also identified in one or more of our databases (“Matched Ads”). For instance, we incorporate the Facebook pixel on our Services and may share your email address with Facebook as part of our use of Facebook Custom Audiences.As indicated above, vendors and other third parties may act as our Service Providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.For further information on Online Technologies and your rights and choices regarding them, please see the sections entitled “Information Collected Automatically” above and “Your Rights and Choices” below.
Your Rights and ChoicesReview and Update of Account InformationYou may access, update, or remove certain account information that you have voluntarily submitted to us through Tahla website. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled 'Contact Us' below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
online technology choicesCookies and Pixels: At all times, you may decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. If you use multiple browsers on your device, or multiple devices, you will need to instruct each browser and device separately. Your ability to limit cookies is subject to your browser settings and limitations. You can find out more about cookies and how to decline them on aboutcookies.org.Do Not Track: Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to 'Do Not Track' signals or other mechanisms. For more information on 'Do Not Track,' visit allaboutdnt.com.Please be aware that if you disable or remove Online Technologies some parts of Tahla website may not function correctly. ( Ithink we may remove this part )
Analytics and Interest-Based AdvertisingYou can opt-out of Google's use of your Personal Information in connection with Google Analytics through cookies by visiting this link and downloading the Google Analytics Opt-out Browser Add-on.Some of the other parties that collect information from or about you on Tahla in order to provide more relevant advertising to you may participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. This program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To learn more about the DAA and your opt-out options for their members, please visit this link.In addition, some of these other parties may be members of the Network Advertising Initiative (NAI''). To learn more about the (NAI'') and your opt-out options for their members, please visit this link.If you are in the EU, please also visit the EU online choices page at this link. Please note that if you opt-out using any of these methods, the opt-out will only apply to the specific browser or device from which you opt-out. Further, opting-out only means that the selected members should no longer deliver certain Interest-Based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks) or non-targeted ads.We are not responsible for the effectiveness of, or compliance with, any other parties' opt-out options or programs or the accuracy of their statements regarding their programs.
communicationsTo stop receiving promotional emails from Tahla, you can either follow the unsubscribe instructions included in our promotional email correspondence or contact us using the information provided in the Contact Us section below. If you have subscribed to our text messaging program and wish to opt out, you can do so at any time by sending one of the following keywords to our shortcode: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Please note that opting out of promotional communications from Tahla website will not affect our non-promotional communications with you, such as those related to your account, orders placed with Tahla, or our ongoing business relations.Data Security And RetentionWe have implemented and maintain reasonable administrative, physical, and technical security measures to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.However, please be aware that while we take these security measures, no transmission over the Internet can be guaranteed to be completely secure. Therefore, we cannot provide an absolute guarantee of the security of your information.We will retain your information for as long as it is necessary to fulfill the purposes for which we collected it. This includes providing you with our services and support, meeting legal, accounting, or reporting requirements, establishing or defending legal claims, preventing fraud, and as otherwise permitted by law.The specific length of time we keep your information depends on factors such as the amount, nature, and sensitivity of the data, the potential risks of unauthorized use or disclosure, the purposes for which we process the information, the availability of alternative methods to achieve those purposes, and the relevant legal requirements.When we determine that your Personal Information is no longer needed, we will either delete it, anonymize it, or otherwise de-identify it. In cases where deletion or anonymization is not immediately possible, we will securely store the information in accordance with this Privacy Policy and cease using the information until deletion or anonymization can be carried out. If we choose to anonymize your information, we may retain it for longer periods, as it will no longer be associated with you in a personally identifiable manner.
Changes to the Privacy PolicyThis is our entire and exclusive Privacy Policy, and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our operations, and we reserve the right to do so at any time. When a revision is made, we will revise the Effective Date on this page, and any changes will be effective immediately upon posting of the revised Privacy Policy.Tahla encourages you to periodically review this Privacy Policy to learn how we are protecting your information. Your continued use of our Services indicates your consent to the Privacy Policy then posted. If any changes are material, we may provide you with additional notice, such as to your email address.
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